Can Anna book a recurring biweekly cleaning on the first call?
Yes — recurring biweekly contracts are the primary revenue engine for most cleaning companies, and this is the highest-value call Anna handles. When a homeowner calls about regular service, Anna collects the home square footage (or bedroom and bathroom count), how often they want service (weekly, biweekly, or monthly), and their preferred day and time window. It confirms whether pets or allergies are relevant, asks about eco/green product preference, and books the first appointment directly into your scheduling system.
What is the difference between a one-time deep clean and recurring service?
A one-time deep clean takes 4-8 hours and covers everything: baseboards, door frames, window sills, light switch plates, cabinet interiors, oven interior, refrigerator interior, grout scrubbing — surfaces a recurring clean does not regularly touch. A recurring clean takes 2-4 hours and covers the standard maintenance scope: vacuum, mop, bathrooms, kitchen wipe-down, dusting, trash. Most customers start with a deep clean and then move to biweekly recurring.
Do you use eco-friendly or green cleaning products?
Yes — EPA Safer Choice certified products are standard on every recurring Mintwell visit at no upcharge. We can use conventional products (bleach, ammonia) on request for specific stain or mold issues, but green is the default. We avoid synthetic fragrances by policy, which matters for allergy-sensitive households and Portland-area residents who prefer fragrance-free cleaning.
Are your cleaners bonded, insured, and background-checked?
Yes — Mintwell carries a $10,000 surety bond (covers employee theft), General Liability insurance ($1M per occurrence / $2M aggregate), Workers Compensation coverage per Oregon law, and every employee passes a background check before their first job. Certificate of insurance and bond documentation available on request.
How does Anna route move-in / move-out and post-construction calls?
Anna captures the call type at intake — move-in, move-out, or post-construction — and routes to the specialty crew rather than a standard residential team. For move-out work, Anna captures the move date, landlord or property manager contact, and whether photo documentation is needed. For post-construction, Anna asks about scope (single room vs whole house), drywall dust presence, and walk-through coordination with the GC.
What software does Anna integrate with?
Anna connects to the cleaning-industry platforms most companies use: Jobber, Launch27, Booking Koala, ZenMaid, Maidily, and ServiceTitan (for multi-trade companies). New bookings flow directly into your scheduling system with frequency, scope, address, pet notes, and product preferences pre-populated. No re-keying.
Do you handle Airbnb / short-term rental turnover?
Yes — Mintwell handles same-day or next-day Airbnb turnover between guests across the Portland metro. Service includes linen exchange (host supplies linens), guest supply restocking (host provides stock), and damage / condition photo documentation that hosts can use if a guest disputes a charge. Pricing ranges $120-$400 per turnover depending on unit size.
How quickly can you book my first cleaning?
For recurring biweekly or weekly contracts: typically within 5-10 business days of the initial call, scheduling the first deep clean and then locking in the recurring slot. For one-time deep cleans, move-outs, or post-construction: usually within 48-72 hours, sometimes same-day for fast-track booking during slow weeks. Call directly for time-sensitive deadlines.