Founded in Buckhead
Sam Reyes launches Crestline with two plumbers and one truck out of a shop on Howell Mill Road in West Midtown. Early focus is residential service and water heater work. First customers come from Buckhead and Midtown referrals.
About Crestline Plumbing & Drains
Atlanta plumbing company built for the 2am calls
Founded in 2008, Crestline has served over 9,400 Atlanta-area homes and businesses with master-licensed plumbers, written-quote pricing, and a 90-minute emergency response standard.
Why we built Crestline the way we built it
Sam Reyes started Crestline in 2008 after eight years inside a regional plumbing chain — watching the same pattern repeat after every Atlanta freeze event: dispatchers overwhelmed by 2am burst-pipe calls, homeowners getting voicemail and panicking, junior techs being sent to diagnose sewer events they could not actually fix, and customers being upsold on $15,000 repipes when a $400 spot repair would have done the job.
Crestline was built around three commitments: master-licensed plumbers on every permit job, written flat-rate quotes before any work, and a 90-minute response standard on active emergencies in the core service area. Those commitments have not changed in 18 years, and they are why our average customer is a multi-decade referral — the same families calling us every time the next freeze event hits.
9,400+
Atlanta-area homes & businesses since 2008
4.8★
Average across 934 Google reviews
18
Years serving Greater Atlanta
100%
Master-licensed on permit work
How Crestline grew
18 years of growth in Greater Atlanta, built entirely on referrals and repeat customers.
Master Plumber license earned
Sam completes the Georgia State Contractors' Licensing Board requirements and is issued Master Plumber license MP-210834 — enabling Crestline to pull permits directly on water heater swaps, sewer lines, repipes, and gas work.
First major freeze surge — 800 jobs
The January 2014 ice storm triggers a record freeze-emergency surge across Atlanta. Crestline handles 800 burst-pipe and frozen-line jobs in three weeks. Maria Castillo joins as Operations Director to scale the dispatch and on-call workflow.
90-minute emergency standard formalized
After watching too many homeowners wait hours during emergencies, Crestline formalizes the 90-minute response standard — backed by a written guarantee that waives the diagnostic fee if we miss the window in the core service area.
Trenchless sewer launch
Crestline adds pipe bursting and CIPP lining to the sewer service line. Within 18 months trenchless options represent 60% of full sewer replacements, preserving landscaping and hardscaping for hundreds of Atlanta homes.
9,000-customer milestone
Cumulative customers cross 9,000 across Fulton, DeKalb, Cobb, and Gwinnett counties. Team grows to 16 full-time plumbers and apprentices. First commercial backflow contracts go live with a portfolio of restaurants and multi-family properties.
Anna AI receptionist goes live
VantaWeb's Anna AI takes over inbound calls 24/7 — walking homeowners through main shutoffs, triaging sewer events from single-drain clogs, pre-qualifying water heater leads, and routing emergencies to the on-call plumber. After-hours call capture goes from 32% to 98%; average call-to-booking time drops from 11 minutes to under 3.
Part of this city, not just operating in it
Crestline has been on Atlanta crawl spaces and under Atlanta sinks long enough to remember when MARTA was the new thing and Buckhead still had farms. Being local is not a marketing line — it is where Sam coaches Little League at Chastain Park on Saturdays and where Maria runs the East Cobb 5K every spring.
Community work is kept practical and repeatable, not performative.
Atlanta Community Food Bank annual drive — Company-wide food drive every November. 2024 drive collected 2,100 lbs of non-perishables. Every plumber participates and the company matches employee contributions.
Habitat for Humanity Atlanta partner — Free plumbing rough-in and trim on two Habitat for Humanity homes per year across Fulton and DeKalb counties. Donated materials sourced from Bradford White and Moen overage programs.
Salvation Army shelter pro bono service — Quarterly pro bono plumbing service for two Salvation Army shelter locations in metro Atlanta — water heaters, drain cleaning, and emergency repair at no charge.
Atlanta Technical College apprenticeship — Three paid apprenticeship slots per year in partnership with the Plumbing Technology program at Atlanta Technical College. Five current plumbers came through this pipeline.
Leadership
The people who set the standards every technician follows on every visit.
Sam Reyes
Founder & Master Plumber
Georgia MP-210834PHCC MemberASSE 5000 Backflow
22 years in residential and commercial plumbing, the last 18 as founder of Crestline. Sam started the company in 2008 after eight years working for a regional plumbing chain — watching homeowners get over-quoted on water heater replacements, sold trenchless options when open-trench was the right answer, and left waiting hours during emergencies because dispatch could not keep up. He built Crestline around three commitments: master-licensed plumbers on every permit job, written quotes before any work, and a 90-minute response standard on active emergencies. Based in Buckhead.
Maria Castillo
Operations Director
ServiceTitan Cert.PMPPHCC Operations Track
13 years in plumbing operations, joining Crestline in 2014 after managing dispatch for a regional HVAC chain. Maria oversees on-call rotation, emergency triage, maintenance plan workflows, and the integration between Anna AI and ServiceTitan. She introduced the 90-minute emergency-response guarantee and the policy that dispatch fees are waived for plan members. Lives in Decatur.
Chris Tran
Lead Service Foreman
Georgia MP-202547CIPP Cert.Cross-Connection Cert.
14 years on Atlanta plumbing, the last 10 with Crestline. Chris leads the service team and trains every new plumber on Crestline's diagnostic-first protocols — camera before jetting, electronic leak detection before opening walls, water-heater repair-vs-replace math before quoting. He has personally led the work on 1,200+ Atlanta-area homes. Based in Marietta.
The full field team
Every technician is a direct employee. Master Plumber license numbers are verifiable at sos.ga.gov/PLB.
Roberto Vasquez
Lead Master Plumber
Georgia MP-210834PHCC MemberRinnai Pro Cert.
16 years experience
Tanya Nguyen
Service Plumber + Backflow Cert.
Georgia JP-187321ASSE 5000 BackflowNavien Cert.
11 years experience
DeShawn Harris
Emergency Response Lead
Georgia MP-198452PHCC MemberBradford White Cert.
10 years experience
Luis Morales
Sewer & Trenchless Specialist
Georgia JP-201118CIPP Cert.Pipe Bursting Cert.
8 years experience
Sandra Chen
Commercial Plumber
Georgia MP-217884ASSE 5000 BackflowCross-Connection Cert.
9 years experience
Aaron Jones
Apprentice Plumber
Georgia ApprenticePHCC Apprentice Track
3 years experience
For Plumbing businesses considering VantaWeb
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