Can Anna handle calls coming in during a storm at 2am?
Yes. Anna operates 24/7 and never goes to voicemail. During a storm event, when calls spike in the middle of the night, Anna captures the caller’s address, describes the damage they’re seeing, notes whether there’s an active interior leak, and schedules an emergency inspection or tarp deployment for first light. Every record is logged in your CRM with a storm-event tag so your crew can triage by severity before they leave the yard.
How does Anna handle insurance claim calls?
Anna is trained on insurance-claim vocabulary — phrases like "my adjuster is coming Thursday," "they’re saying it’s cosmetic," "I need a scope-of-loss document." When a caller is mid-claim, Anna routes them to your designated insurance coordinator, captures the carrier name and claim number, and sends a pre-call summary. This prevents adjuster-appointment conflicts and ensures your team arrives prepared with the right documentation.
Which roofing software does Anna integrate with?
Anna connects with JobNimbus, AccuLynx, Roofr, CompanyCam, ServiceTitan, and Housecall Pro. When a call completes, a lead record is created or updated automatically. Photo upload links for damage documentation can be texted to the caller while Anna is still on the line, so CompanyCam jobs are pre-loaded before the estimator arrives on-site.
How quickly does Anna go live for a roofing company?
Most roofing customers complete onboarding in 48–72 hours. Setup involves a 30-minute intake call to map your service area, crew dispatch rules, and storm-surge routing logic. Anna then trains on your specific service menu. If you’re mid-storm-season and need to go live faster, same-day emergency activation is available for apex-plan customers.
How does Anna handle storm chasers and lead-spam calls?
Anna applies a qualification layer tuned for roofing. It confirms the caller is a property owner or authorized tenant at a local address, asks how they learned about your company, and flags calls from out-of-area codes or callers who cannot provide a street address. Calls that pattern-match as lead-resellers or canvassers are tagged low-priority and never booked into your estimating calendar.
Can Anna handle manufacturer warranty questions?
Yes. Anna is briefed on your specific manufacturer certifications — GAF Master Elite, CertainTeed SELECT ShingleMaster, or Owens Corning Platinum Preferred. When a caller asks "do you offer the GAF Golden Pledge warranty?", Anna confirms your certification, explains what that means for their warranty coverage, and can transfer to your project manager for formal documentation.