Terms of Service

1. Acceptance of terms

By signing up for, accessing, or using any VantaWeb service — including our AI-powered website product, AI receptionist platform, or any related tools — you agree to be bound by these Terms of Service. If you are entering into these terms on behalf of a business, you represent that you have authority to bind that business.

If you do not agree to these terms, do not use our services.

2. Service description

VantaWeb provides the following categories of service to home service businesses:

• AI-powered marketing websites. Custom websites built and maintained for your business, including hosting, design updates, and performance optimization.
• AI receptionist. An AI-powered front-desk agent ("Anna") that answers inbound calls, qualifies leads, captures booking information, and routes or escalates to human staff. The AI receptionist is powered by large language model (LLM) inference, real-time speech-to-text, and text-to-speech services.
• Supporting tools. Chatbot widget, contact form handling, lead capture, and other supporting features included with the platform.

VantaWeb reserves the right to modify, suspend, or discontinue any feature of the service with reasonable notice. We will not materially degrade core functionality without giving you the opportunity to cancel.

3. Account responsibilities

• You are responsible for maintaining the confidentiality of your account credentials.
• You must provide accurate and complete information when creating your account and keep it current.
• You are responsible for all activity that occurs under your account.
• You must promptly notify VantaWeb if you believe your account has been compromised at sales@vantaweb.io.
• One account per business. Sharing account access across unrelated businesses is not permitted.

4. Acceptable use

You may use VantaWeb's services only for lawful purposes in connection with your legitimate home service business. You agree not to use the service to:

• Place or facilitate spam, robocalls, or unsolicited telemarketing calls in violation of the TCPA, CAN-SPAM Act, or any applicable law.
• Engage in fraud, impersonation, or deceptive practices against your customers or third parties.
• Conduct any illegal activity, including unlicensed contracting where a license is required by your jurisdiction.
• Collect or process personal information of minors under 13.
• Attempt to reverse-engineer, scrape, or extract VantaWeb's AI models, prompts, or infrastructure.
• Use the AI receptionist to make outbound calls without proper consent under applicable telemarketing law.
• Resell or white-label VantaWeb services to third parties without a written reseller agreement.

VantaWeb may suspend or terminate your account immediately for violations of this section without refund.

5. Payment and billing

• Billing cycle. Subscriptions are billed monthly or annually in advance, depending on the plan selected.
• Payment method. A valid payment method is required at signup. By providing a payment method, you authorize VantaWeb to charge it for recurring subscription fees.
• Failed payments. If a charge fails, we will attempt to retry. After 3 failed attempts over 7 days, your service may be suspended until payment is resolved.
• Price changes. We may change subscription pricing with 30 days' written notice. Price changes do not apply mid-billing-cycle. Your continued use after the new pricing takes effect constitutes acceptance.
• Refunds. Monthly subscriptions are non-refundable. For annual subscriptions, we will provide a prorated refund for the unused portion if you cancel within 15 days of your renewal date. Setup fees (if any) are non-refundable.
• Taxes. Prices do not include applicable sales, use, or VAT taxes. You are responsible for any taxes applicable to your subscription in your jurisdiction.

6. Cancellation

You may cancel your subscription at any time by contacting us at sales@vantaweb.io or through your account dashboard (when available). Cancellation takes effect at the end of the current billing period — you retain access until then.

Upon cancellation, VantaWeb will retain your website and data for 30 days before permanent deletion, giving you time to export content or migrate. We will provide a data export in a standard format upon request during this window.

7. Intellectual property

• VantaWeb IP. The VantaWeb platform, AI models, software, designs, and brand are owned by VantaWeb and its licensors. These terms do not transfer any ownership to you.
• Your content. You retain ownership of your business content — your logo, photos, business information, and customer data. You grant VantaWeb a limited license to use your content to provide and improve the service.
• Your customer data. Data about your callers and leads belongs to you. VantaWeb acts as a service provider and does not claim ownership of your customer data. See our Privacy Policy for details.
• Feedback. If you provide feedback or suggestions about the service, VantaWeb may use that feedback without obligation to you.

8. Limitation of liability

The services are provided "as is" and "as available" without warranty of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. VantaWeb does not warrant that the service will be uninterrupted, error-free, or that the AI receptionist will handle every call correctly.

To the maximum extent permitted by applicable law, VantaWeb's total liability to you for any claims arising from or related to these terms or the service will not exceed the amount you paid to VantaWeb in the 3 months preceding the claim.

VantaWeb is not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost leads, or business interruption, regardless of whether VantaWeb was advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion of implied warranties or limitations of liability, so the above may not apply to you in full.

9. Indemnification

You agree to indemnify, defend, and hold harmless VantaWeb and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising from: (a) your use of the service in violation of these terms or applicable law; (b) your business operations, including any disputes with your customers or employees; or (c) your content or data provided to VantaWeb.

10. Termination

Either party may terminate the service relationship at any time. VantaWeb may terminate or suspend your account immediately, without prior notice, if you violate these terms, fail to pay amounts due, or if we reasonably believe continued service creates legal or security risk.

Upon termination by VantaWeb for cause, no refund is owed. Sections on intellectual property, limitation of liability, indemnification, and governing law survive termination.

11. Governing law

These terms are governed by the laws of the State of Florida, United States, without regard to conflict of law principles. Any legal action arising from these terms must be brought in the state or federal courts located in Florida, and you consent to personal jurisdiction in those courts.

12. Disputes

We encourage you to contact us first at sales@vantaweb.io before initiating any formal dispute. Most issues can be resolved quickly through direct communication.

Binding arbitration. If a dispute cannot be resolved informally, you and VantaWeb agree to resolve it through final and binding arbitration, rather than in court, administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will take place in Florida. The arbitrator's decision is final and may be entered as a judgment in any court of competent jurisdiction. You can find the AAA's rules at adr.org.

Class action waiver. You and VantaWeb agree that any disputes must be brought individually. Neither party may participate in a class action, class arbitration, or any other representative proceeding. If this waiver is found unenforceable for a particular claim, that claim must be litigated in court and severed from any arbitration of other claims.

Exceptions. Either party may bring a claim in small-claims court if it qualifies. Either party may seek emergency injunctive or other equitable relief in court to protect intellectual property rights or prevent imminent harm — this does not waive the right to arbitrate the underlying claim.

Opt-out. You may opt out of this arbitration agreement by emailing legal@vantaweb.io within 30 days of first accepting these Terms, stating your name, account email, and that you are opting out of binding arbitration. Opting out does not affect any other terms.

Governing law remains the laws of the State of Florida as set out in Section 11.

13. Changes to these terms

We may update these Terms of Service from time to time. When we make material changes, we will update the "Last updated" date above and notify active customers by email at least 14 days before the changes take effect. Your continued use of the service after the effective date constitutes acceptance of the revised terms.

If you do not accept a material change, you may cancel your subscription before the change takes effect and receive a prorated refund for the unused annual period, if applicable.

14. Contact

Questions about these Terms of Service should be directed to:

• Email: sales@vantaweb.io
• Website: vantaweb.io/contact