Can Anna sign up a new mowing customer immediately?
Yes — this is the highest-volume use case for landscaping. When a homeowner calls asking about recurring mowing service, Anna collects lot size (or approximate square footage), current grass condition, and preferred day. It confirms whether they want bi-weekly or weekly service, presents your current mowing rates, and books the first visit directly into your scheduling system. The caller gets a confirmation text before they hang up. No "I will have someone call you back" — the contract starts today.
How does Anna handle the spring rush when crews are in the field?
Spring is peak lost-call season — March through May, most landscaping owners are in the field from 7am to dark and answer zero calls. Anna handles every incoming call regardless of what your crew is doing. New mowing inquiries are booked. Cleanup estimates are scheduled. Existing customers changing their service day are accommodated. When you park the truck at 6pm, you have a full booking log instead of 12 unanswered voicemails.
Can Anna route HOA and commercial property calls differently?
Yes. Anna recognizes key phrases ("HOA," "property management," "commercial complex," "apartment complex") and routes them to a separate commercial intake flow. For HOA callers, Anna collects the association name, number of units or lots, contact name, and a brief description of the services needed — then flags it as a commercial lead and notifies your account manager or owner directly, rather than placing it in the standard residential queue.
Does Anna handle irrigation startup, blowout, and repair scheduling?
Yes. When a caller mentions irrigation, sprinklers, or watering systems, Anna collects whether it is a spring startup, fall winterization/blowout, mid-season repair, or new system inquiry. For repair calls, it captures the zone numbers that are not working, whether the controller is showing error codes, and any visible head damage. This pre-qualifies the work type so your irrigation technician arrives with the right parts.
What does setup look like for a landscaping company?
No phone number change required. During the 30-minute intake call, you map out your two service lines (residential recurring + commercial/HOA), define your service area boundaries, and load your pricing tiers. Anna is then scripted separately for each call type. Residential mowing callers get the residential booking flow; commercial inquiries get routed to your estimating queue. Most landscaping customers are fully configured in 48-72 hours. Spring activation before the March rush is strongly recommended.
How much does Anna cost compared to a human receptionist?
A full-time dispatcher costs $38,000-$55,000 per year, is unavailable evenings and weekends, and calls in sick. Traditional answering services charge $1.50-$3.00 per minute, take a message, and send a text. Anna answers every call 24/7, captures full job details, signs up recurring contracts, books appointments, and dispatches your on-call crew at a fixed $149-$299 per month. A single saved spring recurring contract pays for the plan multiple times over.